FAQ

WHAT IS THE REWARD?

HOW TO CLAIM?

It is a very simple process to claim your reward. 

Before you start, please ensure you have the following ready:

  • Invoice number and date
  • An electronic copy of your invoice to upload as proof of purchase. File format: PDF, JPEG only

When you are ready to claim your cashback, click on the Claim Now link and complete the online form as required. 

Once your claim is submitted, you will receive an email to advise of your claim status. 

WHEN WILL I RECEIVE MY BRIVIS VISA PREPAID GIFT CARD??

If your claim is successful, your card will be issued to you at the end of the promotion period. The card will be sent to the nominated address provided on the claim form.

ANY QUESTIONS?

Should you have any further queries about the program or submitting the claim, you can contact the Rinnai Rewards team on (03) 8620 7827or email us at info@myrinnairewards.com.au.

Please note the operating hours are Monday to Friday 8:30am to 4:30pm.